Frequently Asked Questions

Answers to questions

Do not worry, you aren't doing anything wrong! Throughout your journey working with the Secret Service, you will slowly unlock different regions or stations of HeadQuarters. These stations are guarded with a group gate which you must have the group badge to enter. Once you achieve the unit by working hard, you will be given a badge which you can use to access the station and begin working in that new environment.
The Secret Service currently distribute pay fairly to our employees by using a badge which any rank can request. Once an administrator views the hard working of an employee, then they will be asked to request the badge if they have not already. The paybadge is cleared after payday and the cycle restarts.
Payday is currently set at 10AM Eastern (EDT/EST) every Saturday. If you do not run by the Eastern Timezone, we suggest that you use an online time converter to find what time payday is in your timezone.
A badge admin or boards administrator can accept your request. After the administrator accepts your account, you will receive an email to the email that was used when requesting an account to receive your login credentials. If you are a trainer or any rank higher than training, you can request a board account by going to Sign Up
If you forgot your promoter's name, visit the help desk located in HeadQuarters. State the situation, in this case, you forgot your promoters name. The individual stationed at the help desk can search your last promotion, and your promoter's name. If you need more assistance regarding your promoter, create a new thread by going to
You are permitted to wear your own clothing when you reach the unit of Legal Affairs, which is dictated by Section 3.1 of the Code of Conduct. You can also view what clothing is not appropriate in HeadQuarters by reading the Code of Conduct.
EU stands for Exclusive Units. Exclusive Units are special units that deal with a specific focus. Most EUs run by an application system, which you can apply into if you fall under the Exclusive Unit's criteria.

  • Conflict Resolution Unit
  • Development Team
  • Events Planners
  • Internal Investigating Unit
  • Junior Rank Council
  • Public Affairs
  • Administrative Departments deal with low-high priority administrative tasks depending on their purpose. These departments do not usually have a leadership structure, which is usually administered/oversee by selected foundation members.

  • Online Services Administration
  • Intelligence Service Administration
  • Internal Affairs
  • External Affairs
  • You can view the rank list and count how many ranks you have left until your goal or next unit.
    First of all, you will need to possess our Pay Badge before the current Pay Time. Next, simply show up in Base 2 punctually during Pay Day and join the queues that form in that Base to collect your credits. Make sure to have your Trading Pass activated by completing your Habbo Citizenship Track. Use this link: , to learn how to do it yourself.

    Take note that you can also choose to receive Promotion during Pay Day instead of getting paid. However, you may only choose one.
    You could head to the Help Desks located in base to ask a HR to help you find a seat. Or you could request for a HR to accompany you to the second base to acquire a seat for work as well as supervise you for a promotion. All HRs are able to supervise the second base at anytime but are encouraged to do so only when base 1 has no available stations for members to work on.
    Simply ask a HR with access to the forum to request for an Usergroup for you to receive your exclusive member's access to our forum page. Please take note that only members above and in the Security Division can receive access to our forums, as well as users with specially granted permission by our forum administrators.
    An LOA is the Leave of Absence and should be applied for when you are about to be inactive on Habbo or the Secret Service to prevent your hard earned divisions' badges from being removed. You can apply for an LOA and read up on its policy on:

    You are reminded to check the LOA spreadsheet to make sure that your name has been included in it before you take your leave. You can take a look at the LOA spreadsheet here:
    Fret not, you will always be under surveillance by our HR. When it is time for your promotion to take place, an HR will not dilly-dally with it if you are under their observation. To find out more about the requirements before a promotion can take place please refer to:

    If you feel like you deserve a promotion and that no HR is watching you work, feel free to head to the Help Desks in base to inform an HR about your wait and ask politely if they could personally supervise you while you work.
    Immediately take a screenshot of their misconduct and save it. The more screenshots, the more solid evidence we will acquire. After gathering all the screenshots, head to the Help Desks in base to pass them to a HR for them to subsequently deal with this rule-breaker.
    To have a chance at being reinstated please fill out this form here.
    You should hear back in a few days if you have been denied or accepted.
    If you don't hear back in a few days about your reinstatement you may visit Accepted/Denied Form


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